Customer Loyalty

Our Customer Loyalty Practice helps chains and other multi-unit operators drive faster revenue and profit growth through increased customer and employee loyalty. We’ve partnered with Fred Reichheld, loyalty expert and creator of the Net Promoter System™ (NPS®), to help organizations measure and improve customer and employee loyalty through accurate metrics and world-class training and development.

Yet, many organizations trying to improve their customer experience rely on unreliable customer-service metrics or none at all. In our experience, email and receipt surveys get very low response rates. 

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  • Collect statistically valid feedback from a representative sample of customers and employees.
  • Increase the visibility of customer-service metrics so managers get real-time feedback.
  • Apply an accountability process at frontline teams so they deliver exceptional customer service more often.
  • Measure and improve employee engagement.

  • Gather accurate and representative customer-experience feedback.
  • Train leaders and teams to deliver exceptional customer service.
  • Provide expert consultation on improving customer and employee loyalty.

About Us

Franklin Covey Co. (NYSE: FC) is a global, public company specializing in performance improvement. We help organizations and individuals achieve results that require a change in human behavior. Our expertise is in seven areas: leadership, execution, productivity, trust, sales performance, customer loyalty and education. Franklin Covey clients have included 90 percent of the Fortune 100, more than 75 percent of the Fortune 500, thousands of small and mid-sized businesses, as well as numerous government entities and educational institutions.

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Contact Us

  • homeFranklinCovey Namibia
  • phone+264 61-305880
  • mapNo. 19 C/O Trift & Schinz Street, The Trift Place Unit 7 Ausspannplatz, Windhoek

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